For employee safety, we do not service “bear mats.” Our employees will not cross electrical current equipped mats, whether turned off or on. Additionally, we do not service fixed-lid rolling containers for mixed solid waste collection. Trash must be contained in 32Gal cans with detachable lids.
Residential Waste Containers
Residential trash is collected in customer provided cans or bags, not to exceed 32 Gallons in volume capacity. Cans must be manufactured for manual collection, no Toter or cart style wheeled containers with affixed lids. Cans must have a fully detachable lid and if wheeled, the maximum diameter allowed is 2″ wheels. Please ensure that garbage is properly contained. Proper containment prevents animal intrusion, wind swept litter, ground contamination, not to mention extra expense. Be especially diligent to contain polystyrene packing material (i.e. packing peanuts), all foam packing materials must be bagged and not left loose in boxes. Cat litter must also be bagged and not loose in cans.
Auto-pay Options
Customers may opt in to auto-pay, either by signing up through their online portal available by clicking My Account above or by calling 530-583-7800 to sign up. Balances due are processed on demand via auto-pay on the 15th of the month (or nearest business day).
Winter Access
To ensure service to your bear box please make sure there is a clear path at least 3 feet wide from the street to the front of your bear box. Doors cannot be frozen and the door(s) must open fully to remove the cans or bags. The entire path must have snow removed and be free of ice. Please note our staff will not service bear boxes surrounded by snow or cross berms. Trash room enclosures must have clear driveway access and a path to the room, free of snow or ice.
Placer County Collection
Garbage collection service is mandatory in Placer County (Franchise Area 3), even if the home is only used one day per quarter. The property owner may discontinue service only if the home will not be used for an entire quarter. You must complete an exemption form in advance to discontinue service, as we do not adjust in arrears. If your home is not on service and is found to have evidence of occupation we are required by Placer County ordinance to automatically start your service and therefore bill for the entire quarter. Residential service is subscribed to quarterly and will not be prorated. Exemptions expire each quarter, the property owner must submit an exemption form for each quarter you wish to discontinue service. Exemption requests must be received by the 15th of the month prior to the start of the new quarter (see chart below):
| Exemption Request Timeframe | Service Quarter | Duration Property to be Unoccupied |
|---|---|---|
| November 15 – December 15 | First Quarter | January – March |
| February 15 – March 15 | Second Quarter | April – June |
| May 15 – June 15 | Third Quarter | July – September |
| August 15 – September 15 | Fourth Quarter | October – December |
Click here to fill out the Online Exemption Request Form.
If you own a business and a primary residence within Franchise area 3, you may qualify for an exemption to your residential service. Click here for more information
Please call our office at 530-583-7800 if you have any questions regarding your service that are not answered below. Deposits may be required in non-mandatory service areas.
Service Information
Your attention to a few details, such as these mentioned below, can help keep your bill as low as possible.
- Place your garbage within twenty feet of the county maintained roadside by 6:00 am.
- Make sure your garbage is visible and easily accessible for the TTSD drivers. Any cans placed further than the allotted 20 feet will be assessed a “trip charge.”
- If you share a common access or place garbage in a common location, be sure to mark all cans and bags with your name or house number to ensure the driver accurately records what is collected.
- Individual cans, bags, or containers must not exceed 32 gallons in volume. Weight restrictions apply. An additional can for ash counts as extra/overage.
- Residential weekly trash service is intended for household waste and does not include Hazardous Waste, Construction Debris, Medical Waste, or Liquid Waste.
- For employee safety, we do not service fixed-lid rolling containers used for mixed solid waste. Cans must be intended for manual dumping, most wheeled carts require mechanical lifting and will not serviced.
- Cans should have tight-fitting lids that are not screw top. We do not service the screw-top “bear resistant” cans or attached-lid trash cans.
- If you have more than six bags or cans of household trash to be picked up, e.g. extra trash, greenwaste or appliances, call our office at 530-583-7800 to schedule to pick up these additional items.
- Active Placer County residential customers in good standing, are eligible for free collection of up to two bulky items per fiscal year.
- Bear boxes are recommended for wildlife resistance. TTSD clean-up efforts for garbage messes will incur a charge. A list of bear box vendors is shown in the Bear Aware section.
- If more than one bear shed enclosure is installed, each requires separate service. Door(s) must have ample space to open fully.
- Place recycling (blue bags) beside garbage.
- Blue bags placed in a can will be counted as extra/overage. To qualify for free pickup, blue bags cannot be in a can.
Holidays
Garbage routes run normally on all holidays. If your collection day falls on a working holiday, please place garbage out by 6:00 am.
For holiday hours for the Eastern Regional Transfer Station, known commonly as the MRF, visit the Hours & Locations page. Our administrative offices are closed all or most holidays, so be sure to contact us ahead of time regarding questions or special requests for those days.
Severe Weather
In the event of severe winter weather, if town and county roads to your neighborhood location are impassable, we will generally attempt to gain access throughout the day, but may find it necessary to return on your next scheduled collection day.
You can prepare for collection during winter weather by:
- Maintaining clear access to garbage containers.
- Clearing all snow and ice. Snow plow services do not necessarily keep pathways clear to garbage containers.
- Ensure cans remain visible to our driver, but are free from the path of any snow plow (if you’re placing cans out). Lids should always be securely fastened (no screw lids) to prevent animal intrusion or water absorption.
- Bear sheds (enclosures) must have clear access; clear access means no snow hanging over the top, no snow “tunnel”, no snow steps, no snow berms and no ice on pathway. Door(s) must have ample space to open fully.
- During freezing weather, bear shed doors may freeze shut, TTSD employees will not force doors open. During occasions of freezing weather, customers may open the sheds themselves and leave open a few inches on the morning of collection to ensure access is available to TTSD.
Billing
Each week TTSD drivers record the number of cans collected at your residence as well as extra amounts of garbage placed beside or on top of a garbage can. Additional services required are also noted. At the end of each quarter, the computer calculates your average level of usage for that three-month quarter. A customer’s account calculated on a one-can basis typically allows thirteen cans in each quarter. Amounts over the allotted thirteen cans incur an extra can charge or equivalent. TTSD also offers a two can rate, allowing customers twenty-six cans in a thirteen-week quarter.
Free Recycling
As a TTSD customer, you can participate in our free curbside Blue Bag Program. Simply place dry, clean recyclable materials in blue plastic bags, which may be purchased from local grocers and hardware stores. Blue bags must be tied and set next to the trash containers, not inside of a can. TTSD collects these blue bags for processing at the Eastern Regional Material Recovery Facility (MRF). As a reminder, the MRF sorts all materials for applicable recyclables, whether you utilize blue bags or not – for more information please visit One Big Bin
We offer free Christmas tree recycling in early January, 1/8/24-1/12/24. Trees will be collected free of charge on your regular service day during the week that is announced. Trees must be exposed to view, free of artificial materials and cut into three-foot lengths for removal.
Free Household Hazardous Waste Disposal is available throughout the summer months if you schedule an appointment and bring your acceptable wastes to the special facility at Eastern Regional Transfer Station.
We welcome you to our independent family-owned business and encourage you to call us if you have any practical considerations or placement questions.
Batteries
All customers may self haul household batteries and deposit them for free in designated containers at the following locations:
Truckee Town Hall
10183 Truckee Airport Road, Truckee
ERL Transfer Station
900 Cabin Creek Road, Truckee
Placer Residents may find more information at placer.ca.gov
Truckee Collection
Please call our office at 530-583-7800 to start service. Set up your online bill pay and customer portal by clicking “My Account” above.
You may also schedule overages pick-ups online, or download free yard waste drop off coupons through your customer portal account.
Trash Service Information
Your attention to a few details, such as these mentioned below, can help keep your bill as low as possible.
- Place your garbage within 28 feet of the county maintained roadside by 6:00 am.
- Make sure your garbage is visible and easily accessible for the TTSD drivers. Any cans placed further than the allotted 28 feet will be assessed a “trip charge.”
- If you share a common access or place garbage in a common location, be sure to mark all cans and bags with your name or house number to ensure the driver accurately records what is collected.
- Individual cans, bags, or containers must neither exceed 32 gallons in volume nor 51 pounds in weight.
- For employee safety, we do not service fixed-lid rolling containers used for mixed solid waste. Cans must be intended for manual dumping, most wheeled carts require mechanical lifting and will not serviced.
- Cans should have tight-fitting lids that are not screw top. We do not service the screw-top “bear resistant” cans or attached-lid trash cans.
- Truckee residential weekly trash service is intended for household waste and does not include Hazardous Waste, Construction Debris, Medical Waste, or Liquid Waste.
- Can averaging does not apply. Each resident is allotted one can of trash per week.
- If you have more than your regular household trash to be picked up, e.g. yard clean up or bulky items, please call our office at 530-583-7800 to authorize and schedule pick up of these additional items. Prepayment may be required.
- Truckee residents have the opportunity to schedule four free trash overages per year. Customers must schedule the overage via the online portal in advance of their pick-up day to schedule an overage and may then put out up to 3 extra cans or bags (51lb max limit each) of additional waste on their normal service day.
- Truckee residents also receive two free bulky item pick-ups each year. Bulky items include household furniture and e-waste but must be under 200 lbs. Residents must call TTSD in advance to schedule a bulky item pick-up. Bulky items are counted individually, not in groups. Examples: Most king size box springs are two items. A kitchen table and chairs are separate items.
- We recommend you purchase a bear shed. TTSD clean-up efforts for garbage mess will incur a charge. Call us or click for a list of local bear shed vendors.
- If more than one bear shed enclosure is installed, each requires separate service. Door(s) must have ample space to open fully.
- Blue bags placed in a can will be counted as extra/overage. To qualify for free pickup, blue bags cannot be in a can.
Free Recycling
Truckee residents can opt-in to receive one 64-gallon blue recycling cart. Call TTSD to request your recycling cart, delivery fees apply.
Customers with recycling carts should place clean recyclables into the cart without using blue bags. Recycling carts should be placed curbside by 6:00 am every other week on trash collection day. The cart must be 3 feet away from other objects, including your trash can, mail box, or cars. Learn more about recycling carts and find a service calendar at keeptruckeegreen.org.
Truckee customers may also participate in our free curbside Blue Bag Program. Simply place dry, clean recyclable materials in blue plastic bags, which may be purchased from local grocers and hardware stores. Blue bags must be tied and set next to the trash containers, NOT INSIDE a container. TTSD collects these blue bags for processing at the Eastern Regional Material Recovery Facility. Additionally, customers who have a blue recycling cart may also utilize blue bags placed out alongside their trash. Blue bags are collected in the same vehicle as household trash, not with the blue recycle carts.
A cardboard recycling dumpster is available at Truckee Town Hall.
Green Waste
Truckee residents can opt-in to receive up to three 96-gallon green waste carts. Call TTSD to request green waste carts, delivery fees apply. Any greenwaste bags collected will be charged as extra.
Yard waste materials should be placed directly in the cart without bags. Green waste carts are serviced from May through November, every other week on trash collection day. Green waste carts should be placed curbside by 6:00 am 3 feet away from other objects. Learn more about green waste carts and find a service calendar at keeptruckeegreen.org.
Drop off info: Truckee residents can drop off up to 6 yards of green waste materials each calendar year at Eastern Regional Landfill from May through October. The resident must present proof of residency to be issued their punch card. Residents can allocate their 6 yards among up to 6 different deliveries. A contractor may also drop off residential yard waste on behalf of a Truckee resident with your punch card.
Dumpster rental info: Truckee residents can rent one 6-yard dumpster for green waste materials for one week up to two times per year. Green waste dumpsters are available from May through October at a discounted rate. Please contact TTSD to arrange this service.
Holidays
Garbage routes run normally on all holidays. If your collection day falls on a working holiday, please place garbage out by 6:00 am.
For holiday hours for the Eastern Regional Transfer Station, known commonly as the MRF, visit the Hours & Locations page. Our administrative offices are closed all or most holidays, so be sure to contact us ahead of time regarding questions or special requests for those days.
Severe Weather
In the event of severe winter weather, if town and county roads to your neighborhood location are impassable, we will generally attempt to gain access throughout the day, but may find it necessary to return on your next scheduled collection day.
You can prepare for collection during winter weather by:
- Maintaining clear access to garbage containers.
- Clearing all snow and ice. Snow plow services do not necessarily keep pathways clear to garbage containers.
- Ensure cans remain visible to our driver, but are free from the path of any snow plow (if you’re placing cans out). Lids should always be securely fastened (no screw lids) to prevent animal intrusion or water absorption.
- Bear sheds (enclosures) must have clear access; clear access means no snow hanging over the top, no snow “tunnel”, no snow steps, no snow berms and no ice on pathway. Door(s) must have ample space to open fully.
- During freezing weather, bear shed doors may freeze shut, TTSD employees will not force doors open. During occasions of freezing weather, customers may open the sheds themselves and leave open a few inches on the morning of collection to ensure access is available to TTSD.
Billing
Each week TTSD drivers record the number of cans collected at your residence as well as extra amounts of garbage placed beside or on top of a garbage can.
Other Services
We offer free Christmas tree recycling early January, Jan 8-12, 2024. Trees will be collected free of charge on your regular service day during the week that is announced. Trees must be exposed to view, free of artificial materials and cut into three-foot lengths for removal. Additionally, large collection bins are placed around Town following the holidays for undecorated trees; typically located at the Hertz Car Rental Airport, Truckee High School Soccer Fields, Glenshire Drive at the Legacy Trail Park Lot and Tahoe Donner Northwoods Clubhouse (Dec 23,2023-Jan 14,2024). Please call with any questions 530-583-7800.
Free Household Hazardous Waste Disposal is available throughout the summer months if you schedule an appointment and bring your acceptable wastes to the special facility at Eastern Regional Transfer Station.
Batteries
Batteries can start fires when their terminals touch which makes them dangerous if they are thrown in the trash like other household items. Please cover each battery end with electrical tape and place batteries in a plastic bag on top of your trash can. The batteries will be collected free of charge.
Additionally, all customers may self haul household batteries and deposit them for free in designated containers at the following locations:
Truckee Town Hall
10183 Truckee Airport Road, Truckee
ERL Transfer Station
900 Cabin Creek Road, Truckee
Truckee Residents may find more information at keeptruckeegreen.org
El Dorado County Collection
Please call our office at 530-583-7800 to start service. Deposits may be required in non-mandatory service areas.
Service Information
Your attention to a few details, such as these mentioned below, can help keep your bill as low as possible.
- Place your garbage within twenty feet of the county maintained roadside by 6:00 am.
- Make sure your garbage is visible and easily accessible for the TTSD drivers. Any cans placed further than the allotted 20 feet will be assessed a “trip charge.”
- If you share a common access or place garbage in a common location, be sure to mark all cans and bags with your name or house number to ensure the driver accurately records what is collected.
- Individual cans, bags, or containers must not exceed 32 gallons in volume. Weight restrictions apply.
- For employee safety, we do not service fixed-lid rolling containers used for mixed solid waste. Cans must be intended for manual dumping, most wheeled carts require mechanical lifting and will not serviced.
- Cans should have tight-fitting lids that are not screw top. We do not service the screw-top “bear resistant” cans or attached-lid trash cans. Bear shed door(s) must have ample space to open fully.
- Each resident is allotted one can of trash per week. An additional can for ash counts as extra/overage.
Residential weekly trash service is intended for household trash and does not include Hazardous Waste, Construction Debris, Medical Waste, or Liquid Waste. - If you have more than your regular household trash to be picked up, e.g. yard clean up or appliances, please call our office at 530-583-7800 and give authorization to pick up these additional items.
- We recommend residents utilize a bear shed. TTSD clean-up efforts for garbage mess will incur a charge. Call us or click for a list of local bear shed vendors.
- If more than one bear shed enclosure is installed, each requires separate service. Door(s) must have ample space to open fully.
- Place recycling (blue bags) beside garbage, not in a can – but alongside your trash container.
Blue bags placed in a can will be counted as extra/overage. To qualify for free pickup, blue bags cannot be in a can.
Holidays
Garbage routes run normally on all holidays. If your collection day falls on a working holiday, please place garbage out by 6:00 am.
For holiday hours for the Eastern Regional Transfer Station, known commonly as the MRF, visit the Hours & Locations page. Our administrative offices are closed all holidays, so be sure to contact us ahead of time regarding questions or special requests for those days.
Severe Weather
In the event of severe winter weather if town and county roads to your neighborhood location are impassable, we will generally attempt to gain access throughout the day, but may find it necessary to return on your next scheduled collection day.
You can prepare for collection during winter weather by:
- Maintaining clear access to garbage containers.
- Clearing all snow and ice. Snow plow services do not necessarily keep pathways clear to garbage containers.
Ensure cans remain visible to our driver, but are free from the path of any snow plow (if you’re placing cans out). - Lids should always be securely fastened (no screw lids) to prevent animal intrusion or water absorption.
- Bear sheds (enclosures) must have clear access; clear access means no snow hanging over the top, no snow “tunnel”, no snow steps, no snow berms and no ice on pathway. Door(s) must have ample space to open fully.
- During freezing weather, bear shed doors may freeze shut, TTSD employees will not force doors open. During occasions of freezing weather, customers may open the sheds themselves and leave open a few inches on the morning of collection to ensure access is available to TTSD.
Billing
Each week TTSD drivers record the number of cans collected at your residence as well as extra amounts of garbage placed beside or on top of a garbage can. Additional services required are also noted. At the end of each quarter, the computer calculates your average level of usage for that three-month quarter. A customer’s account calculated on a one-can basis typically allows thirteen cans in each quarter. Amounts over the allotted thirteen cans incur an extra can charge or equivalent. TTSD also offers a two can rate, allowing customers twenty-six cans in a thirteen-week quarter.
Free Recycling
As a TTSD customer, you can participate in our free curbside Blue Bag Program. Simply place dry, clean recyclable materials in blue plastic bags, which may be purchased from local grocers and hardware stores. Blue bags must be tied and set next to the trash containers, not inside of a can. TTSD collects these blue bags for processing at the Eastern Regional Material Recovery Facility (MRF). As a reminder, the MRF sorts all materials for applicable recyclables whether you utilize blue bags or not.
We offer free Christmas tree recycling in early January, 1/8/24-1/12/24. Trees will be collected free of charge on your regular service day during the week that is announced. Trees must be exposed to view, free of artificial materials and cut into three-foot lengths for removal.
Free Household Hazardous Waste Disposal is available throughout the summer months if you schedule an appointment and bring your acceptable wastes to the special facility at Eastern Regional Transfer Station.
We welcome you to our independent family-owned business and encourage you to call us if you have any practical considerations or placement questions.
Batteries
All customers may self haul household batteries and deposit them for free in designated containers at the following locations:
Truckee Town Hall
10183 Truckee Airport Road, Truckee
ERL Transfer Station
900 Cabin Creek Road, Truckee
El Dorado Residents may find more information at edcgov.us.
Alpine Springs
Service Information and Guidelines
- Weekly residential services are provided on Mondays to Alpine Springs customers.
- Up to four 32-Gallon cans or bags are included in weekly base service. Additional cans/bags will be collected for additional fees, to be invoiced directly to the property owner.
- Household trash & recycling only; no hazardous materials, construction debris or greenwaste.
- Bear box locations exceeding 25 feet from curbside will require additional trip fees to access.
- Cans must be manufactured for manual collection. No rolling toters or fixed lids, 32-Gallon maximum.
- Household waste and recycling must be accessible by 6am for collection, collection occurs on all Holidays.
Severe Weather/Winter
- Maintain clear access to garbage containers. Clear all snow and ice. Snow plow services do not usually keep pathways clear to garbage containers.
- Lids should be on (no screw lids) to prevent animal intrusion or water absorption.
- Bear sheds (enclosures) must have clear access; clear access means no snow hanging over the top, no snow “tunnel”, no snow steps, no snow berms and no ice on pathway. Door(s) must have ample space to open fully.
- During freezing weather, bear box doors may freeze shut, TTSD employees will not force doors open. During occasions of freezing weather, customers may open the sheds themselves and leave open a few inches on the morning of collection to ensure access is available to TTSD.
Olympic Valley
Service Information and Guidelines
- Weekly residential services are provided on Mondays to Olympic Valley customers.
- Up to four 32-Gallon cans or bags are included in weekly base service. Additional cans/bags will be collected for additional fees, to be invoiced directly to the property owner.
- Household trash & recycling only; no hazardous materials, construction debris or greenwaste.
- Bear box locations exceeding 25 feet from curbside will require additional trip fees to access.
- Cans must be manufactured for manual collection. No rolling toters or fixed lids, 32-Gallon maximum.
- Household waste and recycling must be accessible by 6am for collection, collection occurs on all Holidays.
Severe Weather/Winter
- Maintain clear access to garbage containers. Clear all snow and ice. Snow plow services do not usually keep pathways clear to garbage containers.
- Lids should be on (no screw lids) to prevent animal intrusion or water absorption.
- Bear sheds (enclosures) must have clear access; clear access means no snow hanging over the top, no snow “tunnel”, no snow steps, no snow berms and no ice on pathway. Door(s) must have ample space to open fully.
- During freezing weather, bear box doors may freeze shut, TTSD employees will not force doors open. During occasions of freezing weather, customers may open the sheds themselves and leave open a few inches on the morning of collection to ensure access is available to TTSD.
Northstar
Service Information and Guidelines
- Weekly residential services are provided on Mondays to Northstar customers.
- Up to twenty-six 32-Gallon cans or bags are included in base service per quarter. Additional cans/bags will be collected for additional fees, to be invoiced directly to the property owner.
- Household trash & recycling only; no hazardous materials, construction debris or greenwaste.
- Bear box locations exceeding 25 feet from curbside will require additional trip fees to access.
- Cans must be manufactured for manual collection. No rolling toters or fixed lids, 32-Gallon maximum.
- Household waste and recycling must be accessible by 6am for collection, collection occurs on all Holidays.
- Northstar residents also have access to the shared dumpster area behind the gate on Northstar Drive.
- Additional free mixed recycling drop-off is available in the Village Parking Lot.
Severe Weather/Winter
- Maintain clear access to garbage containers. Clear all snow and ice. Snow plow services do not usually keep pathways clear to garbage containers.
- Lids should be on (no screw lids) to prevent animal intrusion or water absorption.
- Bear sheds (enclosures) must have clear access; clear access means no snow hanging over the top, no snow “tunnel”, no snow steps, no snow berms and no ice on pathway. Door(s) must have ample space to open fully.
- During freezing weather, bear box doors may freeze shut, TTSD employees will not force doors open. During occasions of freezing weather, customers may open the sheds themselves and leave open a few inches on the morning of collection to ensure access is available to TTSD.