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Residential Services

Residential Waste Containers

Residential trash is collected in customer provided cans or bags, not to exceed 32 Gallons in volume capacity. Cans must be manufactured for manual collection, no Toter or cart style wheeled containers with affixed lids. Cans must have a fully detachable lid and if wheeled, the maximum diameter allowed is 2″ wheels. Please ensure that garbage is properly contained. Proper containment prevents animal intrusion, wind swept litter, ground contamination, not to mention extra expense. Be especially diligent to contain polystyrene packing material (i.e. packing peanuts), all foam packing materials must be bagged and not left loose in boxes. Cat litter must also be bagged and not loose in cans.

Auto-pay Options

Customers may opt in to auto-pay, either by signing up through their online portal available by clicking My Account above or by calling 530-583-7800 to sign up.  Balances due are processed on demand via auto-pay on the 15th of the month (or nearest business day).

Winter Access

To ensure service to your bear box please make sure there is a clear path at least 3 feet wide from the street to the front of your bear box. Doors cannot be frozen and the door(s) must open fully to remove the cans or bags. The entire path must have snow removed and be free of ice. Please note our staff will not service bear boxes surrounded by snow or cross berms. Trash room enclosures must have clear driveway access and a path to the room, free of snow or ice.

Placer County Collection

Garbage collection service is mandatory in Placer County (Franchise Area 3), even if the home is only used one day per quarter. The property owner may discontinue service only if the home will not be used for an entire quarter. You must complete an exemption form in advance to discontinue service, as we do not adjust in arrears. If your home is not on service and is found to have evidence of occupation we are required by Placer County ordinance to automatically start your service and therefore bill for the entire quarter. Residential service is subscribed to quarterly and will not be prorated. Exemptions expire each quarter, the property owner must submit an exemption form for each quarter you wish to discontinue service. Exemption requests must be received by the 15th of the month prior to the start of the new quarter (see chart below):

Exemption Request TimeframeService QuarterDuration Property to be Unoccupied
November 15 – December 15First QuarterJanuary – March
February 15 – March 15Second QuarterApril – June
May 15 – June 15Third QuarterJuly – September
August 15 – September 15Fourth QuarterOctober – December

Click here to fill out the Online Exemption Request Form.

If you own a business and a primary residence within Franchise area 3, you may qualify for an exemption to your residential service. Click here for more information

Please call our office at 530-583-7800 if you have any questions regarding your service that are not answered below. Deposits may be required in non-mandatory service areas.

Service Information

Your attention to a few details, such as these mentioned below, can help keep your bill as low as possible.

  • Place your garbage within twenty feet of the county maintained roadside by 6:00 am.
  • Make sure your garbage is visible and easily accessible for the TTSD drivers. Any cans placed further than the allotted 20 feet will be assessed a “trip charge.”
  • If you share a common access or place garbage in a common location, be sure to mark all cans and bags with your name or house number to ensure the driver accurately records what is collected.
  • Individual cans, bags, or containers must not exceed 32 gallons in volume. Weight restrictions apply. An additional can for ash counts as extra/overage.
  • Residential weekly trash service is intended for household waste and does not include Hazardous Waste, Construction Debris, Medical Waste, or Liquid Waste.
  • For employee safety, we do not service fixed-lid rolling containers used for mixed solid waste. Cans must be intended for manual dumping, most wheeled carts require mechanical lifting and will not serviced.
  • Cans should have tight-fitting lids that are not screw top. We do not service the screw-top “bear resistant” cans or attached-lid trash cans.
  • If you have more than six bags or cans of household trash to be picked up, e.g. extra trash, greenwaste or appliances, call our office at 530-583-7800 to schedule to pick up these additional items.
  • Active Placer County residential customers in good standing, are eligible for free collection of up to two bulky items per fiscal year.
  • Bear boxes are recommended for wildlife resistance. TTSD clean-up efforts for garbage messes will incur a charge. A list of bear box vendors is shown in the Bear Aware section.
  • If more than one bear shed enclosure is installed, each requires separate service. Door(s) must have ample space to open fully.
  • Place recycling (blue bags) beside garbage.
  • Blue bags placed in a can will be counted as extra/overage. To qualify for free pickup, blue bags cannot be in a can.

Holidays

Garbage routes run normally on all holidays. If your collection day falls on a working holiday, please place garbage out by 6:00 am.

For holiday hours for the Eastern Regional Transfer Station, known commonly as the MRF, visit the Hours & Locations page. Our administrative offices are closed all or most holidays, so be sure to contact us ahead of time regarding questions or special requests for those days.

Severe Weather

In the event of severe winter weather, if town and county roads to your neighborhood location are impassable, we will generally attempt to gain access throughout the day, but may find it necessary to return on your next scheduled collection day.

You can prepare for collection during winter weather by:

  • Maintaining clear access to garbage containers.
  • Clearing all snow and ice. Snow plow services do not necessarily keep pathways clear to garbage containers.
  • Ensure cans remain visible to our driver, but are free from the path of any snow plow (if you’re placing cans out). Lids should always be securely fastened (no screw lids) to prevent animal intrusion or water absorption.
  • Bear sheds (enclosures) must have clear access; clear access means no snow hanging over the top, no snow “tunnel”, no snow steps, no snow berms and no ice on pathway. Door(s) must have ample space to open fully.
  • During freezing weather, bear shed doors may freeze shut, TTSD employees will not force doors open. During occasions of freezing weather, customers may open the sheds themselves and leave open a few inches on the morning of collection to ensure access is available to TTSD.

Billing

Each week TTSD drivers record the number of cans collected at your residence as well as extra amounts of garbage placed beside or on top of a garbage can. Additional services required are also noted. At the end of each quarter, the computer calculates your average level of usage for that three-month quarter. A customer’s account calculated on a one-can basis typically allows thirteen cans in each quarter. Amounts over the allotted thirteen cans incur an extra can charge or equivalent. TTSD also offers a two can rate, allowing customers twenty-six cans in a thirteen-week quarter.

Free Recycling

As a TTSD customer, you can participate in our free curbside Blue Bag Program. Simply place dry, clean recyclable materials in blue plastic bags, which may be purchased from local grocers and hardware stores. Blue bags must be tied and set next to the trash containers, not inside of a can. TTSD collects these blue bags for processing at the Eastern Regional Material Recovery Facility (MRF). As a reminder, the MRF sorts all materials for applicable recyclables, whether you utilize blue bags or not – for more information please visit One Big Bin

We offer free Christmas tree recycling in early January, 1-6-2025 through 1-10-2025. Trees will be collected free of charge on your regular service day during the week that is announced. Trees must be exposed to view, free of artificial materials and cut into three-foot lengths for removal.

Free Household Hazardous Waste Disposal is available throughout the summer months if you schedule an appointment and bring your acceptable wastes to the special facility at Eastern Regional Transfer Station.

We welcome you to our independent family-owned business and encourage you to call us if you have any practical considerations or placement questions.

Batteries

All customers may self haul household batteries and deposit them for free in designated containers at the following locations:

Truckee Town Hall
10183 Truckee Airport Road, Truckee

ERL Transfer Station
900 Cabin Creek Road, Truckee

Placer Residents may find more information at placer.ca.gov