Do I have to have a bear box?
Certain new construction, renovations or short-term rentals may require bear box installation per county ordinance. TTSD does not require bear box installation, but highly encourages customers to contain their trash cans in industry standard bear boxes. *Bear boxes placed further than 28ft from the roadway will result in additional fees. Read Article…
Why does my invoice show Extra – Overage Charges?
At the end of the quarter, the cans collected are averaged against the service weeks and if there were more cans collected than service week credits available, the “Extra” charges are recorded on the last service day of the quarter. Read Article…
What if I don’t agree with the count of extras?
You may take a look at your service calendar online to view each days collection counts, or call our office at (530) 583-7800 for more details. Additionally, you may complete a claim at the Residential Complaint Form page hyperlink. Read Article…
What are common reasons for extra charges?
The most common reasons for extra charges include: Read Article…
How can I avoid extra charges?
Why was my trash not collected?
There are various reasons why your service may not have been completed. Some examples: Read Article…
May I pay my bill online?
Yes, customers may logon to their e-portal account to pay online. Additionally, customers may sign up for auto-pay, either by calling 530-583-7800 or online in their e-portal account. Read Article…
How can I schedule a Bulky Item pickup?
Customers may call (530) 583-7800 to schedule a bulky item pickup, in Nevada County, customers must prepay for the item to be collected curbside. Read Article…
How can I schedule a Bulky Item pickup?
Customers may call (530) 583-7800 to schedule a bulky item pickup, in Placer County residents with active service are eligible for two free bulky item pickups per fiscal year. Read Article…
How do I schedule a Household Hazardous Waste (HHW) appointment?
Customers may schedule Household Hazardous Waste appointments online (Residential) (Commercial) or may call the administrative office at (530) 583-7800. Learn More Here HHW drop-off is held at Eastern Regional MRF, 900 Cabin Creek Rd, Truckee, CA. Read Article…
